Our customer policy is to allow for full refunds minus shipping costs on all products within 30 days of being delivered. There will be no questions asked to receive your refund. Refunds will be made once the item has been received by us and inspected to be in proper condition. In the unlikely event that an item was received in damaged condition, we must be notified within 7 days by phone. We will then offer you a replacement or full refund including shipping charges. Again, we will need to receive the product prior to any refund or replacement. We have been in business for over 20 years. We 100% GUARANTEE your satisfaction!